Depot Driver Team Leader

KL Talent Solutions' client is looking for a Depot Driver Team Leader to lead a team of drivers, ensuring timely and safe transportation of goods while maintaining high standards of customer service. This role requires excellent leadership skills, a strong understanding of transportation regulations, and a commitment to safety.

Key Responsibilities:

Team Leadership:

• Supervising and motivating a team of drivers to ensure they meet performance targets and objectives.
• Inducting, training, and conducting 1-2-1 meetings to ensure process compliance and support for the site.
• Providing training and guidance to drivers to enhance their skills and performance.
• Scheduling shifts and routes to optimise efficiency and meet customer demands.

Operational Management:

• Providing Optimoroute and telematics support for the depot, ensuring all drivers represent the business professionally.
• Collaborating with driver agencies to ensure full coverage for daily runs, including timesheet checks and verification.
• Coordinating with the Transport Planner to ensure timely pickups and deliveries.
• Monitoring driver performance and vehicle maintenance to ensure compliance with company policies and regulations.
• Addressing any issues raised by drivers and providing timely resolutions.
• Ensuring products are packed safely and securely to prevent damage during transit.
• Managing returns and collections at the depot using bespoke computer systems.

Safety and Compliance:

• Leading depot operations with a strong focus on health and safety for all colleagues.
• Enforcing safety protocols and ensuring drivers adhere to all traffic laws and regulations.
• Conducting regular inspections of vehicles to ensure they meet safety standards.
• Supporting site compliance by completing vehicle and safety checks.
• Investigating and reporting any accidents or incidents involving company vehicles.
• Ensuring all deliveries are completed with exceptional OTIF control through accurate loading, unloading, and collection of all orders.
• Overseeing stock verification and depot metrics to maintain accuracy and compliance.
• Ensuring all drivers operate vehicles in line with statutory and legislative regulations, including licence checks.
• Maintaining depot and vehicle cleanliness to uphold business standards.
• Conducting daily vehicle checks and enforcing a strict no-smoking policy in company vehicles.
• Safely handling, moving, loading, unloading, and managing all products and equipment.
• Using systems, reports, and driving applications to ensure compliance with required driving standards.
• Ensuring appropriate use of depot equipment, including vehicles, phones, computers, and warehouse management systems.

Company Objectives:

• Meeting business and individual key performance indicators.
• Providing KPI support through data entry on agreed system sheets.
• Contributing to departmental service level achievements and targets.
• Managing depot costs, including consumables, fuel consumption, and overall cost control.
• Identifying and resolving potential risks, problems, or product defects as they arise.

Customer Service:

• Demonstrating exceptional driving standards and compliance at all times.
• Maintaining a high level of customer satisfaction by addressing inquiries and concerns professionally.
• Identifying opportunities for service improvements and implementing appropriate measures.
• Ensuring the team is always professional, courteous, and supportive toward customers.
• Actively participating in continuous process improvement initiatives to enhance service levels, improve OTIF delivery, and reduce depot costs.

Experience Required:

• Proven experience as an MHE operator.
• Experience in a similar role, preferably in the transport or logistics industry.
• Strong knowledge of transport regulations and safety standards.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Strong computer skills and familiarity with transportation management systems.
• Valid driver’s license with a clean driving record.